We’d like to ensure you have everything you need to have an awesome holiday through Travark, so we’ve tried to make it as easy as possible for you to get in contact with us. Please use one of the below contact options to get in touch and we will do our best to help you with any questions or concerns you may have.
How long will it take for my booking confirmation to come through?
In order to make sure we have processed your booking correctly, your booking confirmation may take up to 72 hours to come through via email. If you are travelling within 14 days of your booking you will receive your vouchers within 72 hours via email.
If you still haven’t received confirmation within these time periods then please contact us on +44 (0)1908 967755
How can I make amendments to my booking?
If you wish to make changes to your travel arrangements in any way we will do our best to make these for you, but it may not always be possible. Amendments can only be accepted in accordance with our supplier’s terms and conditions – this includes admin fees and any price increases.
Do I need an accommodation voucher to check-in at my hotel?
All accommodation only holidays booked with us require a separate accommodation voucher upon check-in at the hotel - you will have received this via email along with your booking confirmation.
All flight + hotel holidays booked with us do require a separate accommodation voucher upon check-in at the hotel - you will have received this via email along with your booking confirmation.
Can I pay a deposit to secure my holiday?
A £5 deposit scheme is available for accommodation bookings made 15 days or more prior to departure. Rooms where this option is available will be indicated when we check availability. The remaining balance on these rooms is due 14 days prior to departure. Some providers will require full payment at the time of booking and the £5 deposit is not available on these non-refundable rooms, due to their exceptional value. The £5 deposit itself is non-refundable and therefore would not be reimbursed should you decide to cancel your booking. Please note that our standard cancellation terms apply for all accommodation bookings.
What is an e-ticket?
An e-ticket stands for ‘electronic ticket’ and is a fairly new, ticketless way to travel. Just print off your e-ticket, which will be emailed to you prior to your departure date. If you are due to receive paper tickets, these will be sent via post to you approximately two weeks before your departure date.
If you’d like to submit a question, you can do so using the below form – we just need a few details from you first and we will get back to you as soon as possible.
Calls to 01 numbers cost no more than the standard national rate and are usually included in free call packages (UK).
Customer Services opening hours:
+44 (0)1908 967755
If you wish to submit a formal complaint please provide full details of your complaint and your ARK reference number so that we can begin an investigation.
Alternatively you can write to us using the below address.
Please note: We act as an agent for our suppliers and may need to approach our third party providers for information before we can provide you with a full and detailed response. This can sometimes take up to 28 days.
If you have any comments about any aspect of our service or about holidays/trips we feature then please write to us at the address below:Travark Limited
Please ensure any post you send us is adequately stamped. Where postage has been underpaid the letter will not reach us.