How can we help?

We’d like to ensure you have everything you need to have an awesome holiday through Travark, so we’ve tried to make it as easy as possible for you to get in contact with us. Please use one of the below contact options to get in touch and we will do our best to help you with any questions or concerns you may have.

Have you checked our FAQs section?

  • How long will it take for my booking confirmation to come through?

  • How can I make amendments to my booking?

  • Do I need an accommodation voucher to check-in at my hotel?

  • Can I pay a deposit to secure my holiday?

  • What is an e-ticket?

By Email

If you’d like to submit a question, you can do so using the below form – we just need a few details from you first and we will get back to you as soon as possible.

* Denotes mandatory fields.

Contact by Phone

Calls to 01 numbers cost no more than the standard national rate and are usually included in free call packages (UK).

Customer Services opening hours:

  • Monday-Friday 9am to 6pm
  • Saturday 9am to 6pm
  • Sunday 9am to 3pm
  • Bank Holidays: 9am to 3pm

+44 (0)1908 967755

Contact Complaints

If you wish to submit a formal complaint please provide full details of your complaint and your ARK reference number so that we can begin an investigation.

Email: complaints@travark.com

Alternatively you can write to us using the below address.

Please note: We act as an agent for our suppliers and may need to approach our third party providers for information before we can provide you with a full and detailed response. This can sometimes take up to 28 days.

Contact by Post

If you have any comments about any aspect of our service or about holidays/trips we feature then please write to us at the address below:

Travark Limited
25 Shenley Pavilions,
Chalkdell Drive,
Shenley Wood,
Milton Keynes MK5 6LB

Please ensure any post you send us is adequately stamped. Where postage has been underpaid the letter will not reach us.

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Travark.com acts as an agent in respect of all bookings made on our website. For all bookings, your contract will be with the applicable supplier principal of your chosen arrangements, whilst Travark.com acts only as an agent on their behalf.

We do not create or organise package holidays. All package holidays available on our website are organised by third party supplier principals on whose behalf we act as agent. Where flights are included, they are protected under their ATOL protection.

Where you book a Flight plus Hotel product on our website, it is protected under our ATOL protection (T7549), but we still act as an agent on behalf of the applicable supplier principal.

All the arrangements on our website have their own price independent of any other arrangements booked at the same time and creates a separate contract directly between you and the supplier principal of each arrangement. Please see our Agency Terms & conditions for more information.

Many of the flight-inclusive holidays on this website are financially protected by the ATOL scheme. But, it should be noted that ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking.

If you do not receive an ATOL Certificate, then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our Agency Terms & Conditions for information, or for more in-depth explanations about financial protection and the ATOL Certificate, go to: ATOL Certificate.

Travark.com is a trading name of Travark Ltd and is registered in England and Wales with registered number 07904796 and VAT No. GB - 154 6453 05 © 2017 Travark.com

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