The website (“Website”) is owned and operated by Travark Limited, a company registered in England with company number 7904796, whose registered office is at 25 Shenley Pavilions, Chalkdell Drive, Shenley Wood, Milton Keynes MK5 6LB (“Travark”).

These terms and conditions (“Terms”) govern our relationship with you in relation to the Website. If you continue to browse and use the Website you are agreeing to comply with and be bound by these Terms. If you disagree with any part of these terms and conditions, you should not use our Website.

References to “you” and “your” in these Terms means the user of the Website and all persons on the booking confirmation. “We”, “us” and “our” all refer to Travark.

Travark acts as a booking agent, introducing to you products and services which are provided by third party travel suppliers (“Travel Suppliers”). Your contract for the purchase of travel products and services is therefore with the relevant Travel Supplier(s), rather than Travark, as described more fully in these Terms.


    1. Your contract is with your relevant Travel Supplier(s). Your booking will therefore be subject both to Travark’s Terms and to the terms and conditions of your relevant Travel Supplier(s). It is your responsibility to ensure that you have read, understood and agree to both prior to booking
    2. By making a booking with us, you confirm that you:
    3. • have read these Terms and agree to be bound by them;

      • consent to our use of your information in accordance with our Privacy Policy; and

      • are over 18 years of age and resident in the United Kingdom.


    1. Travark acts as an agent introducing you to third party suppliers of travel products and services which are made available to you through the Website. Our Travel Suppliers may include tour operators, airlines, hotels, hotel chains, accommodation providers, flight providers and providers of airport transfer services.
    2. Travark is a booking agent and has no control over the products or services you may book with our Travel Suppliers. As such, Travark can accept no responsibility or liability for the acts or omissions of, or products and services provided by, the Travel Suppliers.
    3. Where the Travel Supplier is a low-cost airline you are the principal and Travark act as your agent in processing your booking. For all other bookings, Travark act only as an agent for the Travel Supplier who is the principal (or the agent of the principal).
    4. Our primary duty to you, when we act as your agent, is to act on your behalf with reasonable skill and care.
    5. Travark does not act as a tour operator (as defined by Package Travel, Package Holidays and Package Travel Regulations 1992). We provide a search facility to introduce you to Travel Suppliers. You may choose to purchase one travel product, or more, through the Website. Each product or service you choose however is defined as a separate booking, independent of any other products or services booked at the same time. They may however form a ‘Flight-Plus’ booking, as described in clause 4 below.

    1. Your contract is with the Travel Supplier(s). When you wish to make a booking, you will need to register your personal details and your payment details on the Website (a “Booking”). A Booking is your instruction to us to act as your agent to make an offer to a Travel Supplier to purchase the relevant products or service. Our booking system collects your information and your requested booking and sends that request to the relevant Travel Supplier. At that point, you will receive from Travark email confirmation that your booking request has been received. However, this is not a confirmation that your booking has been accepted by the Travel Supplier. The Travel Supplier may require a short period of time to confirm that your chosen product or service (hotel, flight etc) is still available. Only if the Travel Supplier then confirms availability of the product or service, will a contract be automatically created between you and the Travel Supplier for that product or service (subject to these Terms and the Travel Supplier's own terms and conditions).
    2. Once we have received confirmation from the Travel Supplier, we will send you an email to confirm that your order has been booked. Please note that once your booking has been confirmed by the Travel Supplier, you can only cancel the booking in accordance with the relevant Travel Supplier's terms and conditions which may involve cancellation charges. You may also be subject to Travark’s cancellation charges which cover our administration costs.

    1. Flight-Plus was introduced by the Civil Aviation (Air Travel Organisers' Licensing) Regulations 2012 to give customers financial protection for travel arrangements which are not legally defined as packages, but which include more than one travel product. Travark have arranged Flight-Plus Protection for you under our ATOL number T7549. This protection applies in the unlikely event of our insolvency or that of your Travel Suppliers. Flight-Plus does not provide protection for other claims regarding your travel products, and these are dealt with separately as set out elsewhere in these Terms.
    2. You will benefit from Flight-Plus Protection if you book a flight through us and, on the same day or the day after, you also book accommodation or car hire to be used in conjunction with that flight. Flight Plus Protection exists in the following circumstances:
    3. • A Flight-Plus exists when a flight is sold with overseas accommodation and/or car hire.

      • The flight and accommodation and/or car hire must be requested on the same day or within one day of each other, but it does not matter which the customer requests first.

      • The trip must be over 24 hours in duration or include an overnight stay.

      • The flight must have its outbound leg departing from the UK, except where the arrangement includes travel departing the UK by another method such as ferry, coach or rail and a flight into the UK.

      • A flight which begins and ends in the UK does not form part of a Flight-Plus.

    4. When you benefit from Flight-Plus Protection, it will be our responsibility to arrange a substitute flight or accommodation or car hire should the supplier of any of these fail financially with the result that they cannot be provided. If substitutes cannot be arranged it will be our responsibility to refund you all protected monies you have paid for the travel protected by Flight-Plus as detailed on the ATOL certificate (see next paragraph).
    5. Where Flight-Plus Protection exists we will issue you with an ATOL certificate as an attachment to your booking confirmation email. The ATOL certificate details exactly what monies are protected and should be kept safely. Please note that credit or debit card charges and Travark service fees are not protected.
    6. If you cancel, for example, your accommodation or car hire, so that there are no travel products additional to your flight, then your Flight-Plus Protection will cease.
  5. You should however check the ATOL website at ( for further details and any changes to the law which may affect your ability to claim Flight-Plus Protection.


    Travark is a member of TTA, the Travel Trust Association (membership number Q2716). TTA provides financial protection in the event that a member of TTA becomes insolvent. You can find more details of TTA and the protection which it provides for holidaymakers at


    1. Please note that flight times shown are provisional and may be subject to change, as per the airline’s booking conditions. For all flight bookings please reconfirm your flight times 48 hours prior to departure as per your Travel Supplier's instructions. This applies to your homeward journey too, as changes to flight times may be made during your time abroad. We cannot be held responsible for you missing flights if you have not followed these instructions.
    2. Most flights are now ticketless and you should ensure that you have your flight reference number which will be required for check-in. The flight reference and check-in procedures are included in the booking confirmation email we send to you. Some flight providers may require this check-in procedure to be carried out online.
    3. Charter flight tickets are generally issued by your Travel Supplier between ten days and two weeks prior to travel. However, they may reserve the right to issue documents on your departure at the airport. You must contact us one week prior to departure if you are flying with a charter carrier and your travel documents have not been received or if you do not have a flight reference number for a ticket on departure booking. We are not responsible for the loss of any items sent by post unless such loss is due to our negligence.

    1. The information advertised on our Website is provided to us by major Travel Suppliers and airlines. We are not responsible for the accuracy of that information or ensuring that it is up-to-date. The data we provide to you is fed to our Website by a third party and is regularly updated. However, please be aware that some airlines do not maintain ‘real time’ seat availability in their reservations system. As agents, we can only provide to you the information which they provide to us. Seat availability and pricing is at the operator's discretion and is subject to availability. Please be aware that prices can fluctuate.

    1. If you wish to make bookings for a large number of participants, you should ensure that these are made only at one time. If additional members of the group wish to book at a later time, you should be aware that the same flights, accommodation or other travel services may not be available. In such a case, you will be unable to cancel the first booking without applying cancellation charges.

    1. Airlines have a standard hand luggage allowance which is included in our online prices, but be aware that allowances may differ from airline to airline. The allowance you are entitled to will be shown in the booking conditions of your airline which are displayed at the bottom of your documentation. If you require additional luggage allowance this can be added to your booking and paid for prior to checkout.
    2. Certain charter airlines and low-cost airlines consider hold luggage to be an optional extra. When you are booking with an airline that makes a charge for this luggage, the option to add this luggage will be offered to you at the time of booking. Standard hand luggage allowance will be detailed in the airlines booking conditions, but this will normally be between 5 and 10kgs. Bags must be no larger than the dimensions allowed by the airline in question for carry-on luggage. For further information please refer to the airline booking conditions.
    3. Please note that unless otherwise stated, online prices do not include in-flight meals.
    4. Where flight extras (such as bags or meals) are added to your booking, they cannot be removed, cancelled or refunded.

    1. Some low-cost airlines may require you to check-in online. If this is the case, your paperwork will include instructions regarding your online check-in procedure. Please note that some flights may require you to check-in separately for the outbound and inbound flight. Where required, failure to check-in online may result in you having to pay additional check-in fees at the airport.
    2. Tickets are not usually issued for low-cost flights. In such cases, you will simply need your booking confirmation number, which will be emailed to you with your booking confirmation, together with your passport in order to board your flight.
    3. Please note that, other than in cases of insolvency, all low-cost flight bookings will be non-refundable.

    1. If you choose to book with multiple airlines, or triangular flights (which means, for example, flying into a different airport than you fly out of) or you book two ‘one-way’ flights, we may make separate flight bookings with separate flight suppliers (or at times the same flight supplier) on your behalf. We may also book a return flight as two ‘one-way’ flights.
    2. If you book a multiple airline or triangular flight, the different airports and details of the multiple airlines (where applicable) will be displayed during your booking process. You will see two flight vouchers displayed on your paperwork, two flight references and at times two separate flight suppliers booking conditions. This does not affect your travel arrangements in any way. You will simply use the correct voucher to check-in for each leg of your journey.
    3. In the unlikely event that a change is made by one of your flight suppliers to the outbound or inbound leg of your flight, and you cannot find a suitable alternative, if you choose to cancel your booking, you will be liable to pay any cancellation fees arising from the cancellation of any other services and flight legs associated with your booking.

    1. Please note when booking whether you are choosing direct flights, or whether your flights are indirect, or via other airports. Full details of any flight stopovers will be made clear to you at the time of booking. Please note many scheduled flights are non-amendable and non-refundable once booked.

    1. All accommodation featured on our Website is booked through the relevant Travel Supplier named on your paperwork. We are unable to check the ratings or details of these hotels, and rely on the information provided to us by the relevant Travel Supplier.
    2. If you have a complaint while you are staying at your accommodation you must inform the accommodation's management immediately in order to give them the chance to resolve the problem. Failure to do so may affect your rights under the contract with the Travel Supplier and you may lose any right to compensation. If the issue is not resolved to your satisfaction, you should then contact the Travel Supplier's representative in the resort. If having followed these two steps your problem remains unresolved you should then contact us on [telephone number].
    3. Unless otherwise requested at the time of booking, your accommodation will be booked from the day that you depart the UK for the required duration. The dates and times of your accommodation booking will be included on your accommodation voucher.
    4. When travelling on flights departing the UK after midnight, your room may be reserved from the previous day. You must normally check-out of your room by 12 noon on the day of your departure. If you require a late check-out for the room, this may be requested but is not guaranteed. Most hotels provide a late checkout facility, but this may incur a small charge payable at the hotel and should be requested at the start of your stay so as to avoid disappointment.
    5. If you book your accommodation late, for example on the day that you arrive at your destination, please note that you may not be able to access your room for several hours after your arrival at the hotel.
    6. If you have any specific requirements when booking your holiday because you or any member of your party is disabled or less mobile, you must ensure you have chosen and researched your hotel carefully. It is advisable for you to call us on [telephone number] prior to making an online booking, in order that we can advise you on the most suitable hotels for you party.
    7. Please note that some accommodation is non-refundable. In such a case, this will be displayed at the time of booking, and included in your confirmation paperwork. You will not be able to cancel nor amend your booking in such case, and no refund will be available.

    1. Transfers from the airport to your hotel are not automatically included in flight or hotel bookings, and if required you will need to book these separately. Please ensure that the hotel you have selected is accessible from the airport you have chosen to fly to. Some hotel suppliers or airlines may offer a free airport transfer. If so, we will inform you of this offer and the provision of this transfer will then be the responsibility of the hotel/airline provider and/or the transport provider which the hotel/airline has arranged.

    1. Should you wish to amend or cancel your booking, confirmation must be received in writing from the lead named passenger. Any such request will not take effect until received by us. For further details on how to cancel your booking please visit the FAQ and "Manage Your Booking" section of our website.
    2. There may be cancellation charges made by the Travel Supplier or other supplier and you will be advised of these. In addition, Travark will also charge a cancellation fee.
    3. Details of our cancellation charges are set out below:

      • If 28 days or more before departure, the cancellation fee will be the Travel Supplier's charge plus £30.00 per person.

      • If within 28 days of departure, the cancellation fee will be the Travel Supplier's charge plus £150.00 per booking.

      • Cancelling in flight extra requests after a booking has been confirmed: the Travel Supplier's charge plus £30.00 per request.

      • Cancelling pre-booked airline seats after a booking has been confirmed: the Travel Supplier's charge + £30.00.

      • Ticket delivery fee (for those departing between 21 - 14 days from date of booking): £15.00 per person.

      • Change of hotel: Cancellation of original hotel plus the difference (if any) in the cost of hotels plus an £80.00 administration fee.

      • Change of title, initial, first name or surname once a booking has been made: the Travel Supplier's charge plus £30.00 per person.

      • Cancelling in-flight meals after a booking has been confirmed: the Travel Supplier's charge plus £30.00 per request.

      • Credit and Debit card charges are non-refundable on cancellation.

    4. If you see that any information on any documentation received from us is not correct, this must be brought to the attention of our Customer Services Department by contacting [email/telephone number]. Charges may apply to correct any mistakes in names etc, entered by you (even if it is simply one letter, an initial or a title). If you have not provided the correct information at the time of booking, you may be required to pay amendment charges.
    5. Should you need to make an amendment to a passenger(s) on a multiple/split flight booking you will need to submit a change request for each booking the affected passenger(s) appears on. The Travel Supplier and Travark amendment fees will apply to each change request.
    6. In certain circumstances, we may apply a service charge for the services we provide. In such a case, you will be informed at the time of your booking full details of this service charge. If such a case, if your booking is cancelled for any reason, including by the Travel Supplier, we reserves the right not to refund our service charge.

    1. Please be aware that Travel Suppliers usually have terms and conditions relating to surcharging. These can be found in your Travel Supplier’s terms and conditions, available on our website. As your booking agent we may be required to collect surcharges on behalf of your Travel Supplier(s). These are additional amounts that a Travel Supplier may charge after you have booked, for example, because costs have increased in the areas of transportation, including the cost of fuel; duties, taxes and fees; or exchange rates. Surcharges can vary and the amount will be advised to you in writing. Where the Travel Supplier involved is a member of ABTA they will follow the code of conduct in regards to levying surcharges. Please see the ABTA website ( to review which suppliers are members. Please see Travel Suppliers terms to understand their surcharges. Whilst not common, surcharges can occur and a failure to pay any surcharged amount requested from you may result in the cancellation of your booking or a refusal to allow you to travel. We reserve the right to charge an administration charge of £1 per person in addition to any charges we are being asked to collect by the Travel Suppliers.
  18. TAXES

    1. The local authorities in certain countries may impose additional taxes (tourist tax, etc), which have to be paid locally (e.g. at the hotel). You are exclusively responsible for paying such additional taxes.

    1. You will be required to pay the full cost of your travel products and services at the time of booking.
    2. We may at our discretion choose to operate in the future a deposit scheme in respect of certain bookings. If and when such schemes are introduced we will provide you with full details and update our Terms accordingly.
    3. We reserve the right to charge handling and transaction fees on all credit card payments in line with our company policy to cover processing and administration costs. Please note we do not accept payment by cheque.

    1. All passengers travelling abroad who are British must have a valid 10-year British Citizen passport. You should note that most countries require your passport to remain valid for a minimum period after the return date to the UK (normally 6 months). If your passport is in its final year before expiry, you should check with the Embassy of the country you are visiting, otherwise travel may be denied. It is usually not possible to claim against your insurance cover should travel be refused in these circumstances, therefore we suggest you allow plenty of time to make these checks. It is your responsibility prior to booking to ensure that you have a valid passport.
    2. If you hold an overseas passport you must ensure that you are in possession of any visa necessary to enter the country of your destination. Any information about the passport and visa requirements which we may provide is for guidance only and you should confirm your own visa and immigration requirements with the relevant Embassies and/or Consulates. Neither we, nor the Travel Supplier, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
    3. You are responsible for any inoculation required by your destination country. You can obtain a copy of a booklet called Health Advice for Travellers (T7.1) from Travel advice can also be obtained from the Foreign & Commonwealth Office on 0845 850 2829 or their website Any information which we may provide about any health formalities is for guidance only and you should check with your own doctor and conduct your own research regarding your specific travel plans.

    1. We recommend that all passengers take out suitable travel insurance. Most Travel Suppliers will require that you arrange adequate insurance cover in order to cover against the cost of cancellation by you before you travel; the cost of assistance (including repatriation) in the event of accident or illness; loss of luggage and money; and other expenses. Some airlines or Travel Suppliers may prevent you from travelling if you are unable to provide proof of insurance.

    1. In the event that you wish to make a complaint regarding your holiday, you should immediately inform a representative of the Travel Supplier, airline or hotel reception staff, whilst you are abroad. If you fail to do so there will may be less opportunity to investigate and resolve your complaint and the amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you are not satisfied with the way your complaint has been dealt with, you must put your complaint in writing to us immediately on return to the UK (or at the very latest within 28 days) and send to us at [address].

    1. The Website permits the submission of images, videos or other content by you and other users ("User Submissions") and the hosting and publishing of such User Submissions. You understand that whether or not such User Submissions are published, we do not guarantee any confidentiality with respect to any User Submissions.
    2. You shall be solely responsible for your own User Submissions and the consequences of posting or publishing them. You represent and warrant that:
    3. (i) you own or have the necessary rights and permissions to use and authorize us to use all copyright, trademark or other proprietary rights in and to any User Submissions to enable inclusion and use on the Website and in accordance with these Terms; and

      (ii) you have the written consent and/or permission of each and every identifiable individual person in the User Submission to use their name or likeness as contemplated by the Website and these Terms; and

      (iii) whilst, you retain all of your ownership rights in your User Submissions, by submitting the User Submissions to us, you hereby grant us, in addition to any other rights which we may have, a worldwide, non-exclusive and transferable license to use, copy, prepare derivative works of (including without limitation, to rename, edit, shorten, split the videos into different segments, and use the entire image or video or segments as part of compilations), display and broadcast the User Submissions in connection with the Website and our business, including without limitation to grant access to the Website to third parties to view the User Submission (and derivative works thereof).

      (iv) you will not: (i) submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the User Submission and to grant us all of the license rights granted herein; (ii) publish falsehoods or misrepresentations that could damage us, our business or any third party; (iii) submit material that is unlawful, obscene, libelous, threatening, pornographic, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or (iv) misidentify yourself in submitting the User Submission or misstate your true identity.

    4. We do not endorse any User Submission or any opinion, recommendation, or advice expressed therein, and we expressly disclaims any and all liability in connection with User Submissions. You understand that when using the Website, you will be exposed to User Submissions from a variety of sources, and that we are not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such User Submissions. Reviews posted on our Website cannot be checked for accuracy and therefore should not be relied upon as such. Travark disclaims all liabilities arising from any reliance placed on such information appearing on the Website. You may be exposed to User Submissions that are inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you may have against us with respect thereto, and agree to indemnify and hold us, our owners, affiliates, employees, agents and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of the Website.
    5. We reserve the right, but we are not obligated, to monitor any information posted on the review section of our Website. We reserve the right, but we are not obligated, to reject or remove at any time any posting, in our sole discretion. We do not guarantee that a customer review or any part of it will be displayed on our Website.
    6. If you have any concerns or queries about reviews which appears on our Website please contact us at [email].

    1. We take seriously our responsibility to protect the security of your personal information. We will pass on your booking information only to the providers of your Travel Suppliers or other persons necessary for the provision of your travel arrangements (such as customs or immigration if required by them, or as required by law). This includes any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other serious transnational crimes.
    2. If you travel outside the European Economic Area, data protection controls may not be as strong as in the UK. We may be required to pass you information to relevant suppliers outside the EEA in order to complete your booking. You consent to us passing on this information where necessary.
    3. You can view our full privacy policy here [URL].

    1. Travark want to make sure you get the very best deal possible on the web. We therefore created our Price Match Guarantee, available to you whenever you make a flight and hotel booking together (as described further below).
    2. The Price Match Guarantee ensures that if you find a cheaper price online, on the same day as you made your purchase through us, we'll contact your Travel Suppliers to negotiate a refund of the difference.
    3. The Price Match Guarantee applies to the identical booking (i.e. party size, dates, duration, flight times, flight numbers, in flight extras, hotel, room type, number of rooms and board basis) which are immediately available online on one website (and where shown at the correct price). The booking must be from a legitimate ABTA and/or ATOL bonded website, and must include any handling charges, booking fees, credit card fees etc and excluding any money off coupons, promotional vouchers or offers or bulk-buy discounts.
    4. The Price Match Guarantee does not apply to hotel only bookings, to flight only bookings or to tour operator package holidays.
    5. If you wish to make a Price Match Guarantee request, you should email us at [email] and include your Travark booking reference number, the URL of the page displaying the lower price together with a screen shot of that page. The screenshot(s) should include all relevant details of the travel to ensure we can confirm matching status.
    6. If you fail to send us the information requested, or where a URL from the site you are asking to compare is no longer active, and it prevents us from viewing the comparison holiday, we may be unable to confirm the accuracy of your Price Match request. In such a case, we will not be obliged to match the price for a booking.
    7. We will contact your Travel Suppliers with details of your Price Match request and reply to you via email within 7 working days. We will endeavour to make any refunds to the original card used to make your online purchase within 14 days.

    1. If any provision of these Terms shall be found by any court to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these terms and conditions which shall remain in full force and effect.
    2. If any provision of these Terms is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be necessary to make it valid and enforceable.

    1. We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

    1. These Terms constitute the entire agreement between you and us in relation to your use of our Website, and supersede all previous agreements in respect of your use of the Website.

    1. These Terms shall be governed by and construed in accordance with English law. Any dispute, claim or matter arising out of, or relating to, these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

Subscribe to our Newsletter. acts as an agent in respect of all bookings made on our website. For all bookings, your contract will be with the applicable supplier principal of your chosen arrangements, whilst acts only as an agent on their behalf.

We do not create or organise package holidays. All package holidays available on our website are organised by third party supplier principals on whose behalf we act as agent. Where flights are included, they are protected under their ATOL protection.

Where you book a Flight plus Hotel product on our website, it is protected under our ATOL protection (T7549), but we still act as an agent on behalf of the applicable supplier principal.

All the arrangements on our website have their own price independent of any other arrangements booked at the same time and creates a separate contract directly between you and the supplier principal of each arrangement. Please see our Agency Terms & conditions for more information.

Many of the flight-inclusive holidays on this website are financially protected by the ATOL scheme. But, it should be noted that ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking.

If you do not receive an ATOL Certificate, then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our Agency Terms & Conditions for information, or for more in-depth explanations about financial protection and the ATOL Certificate, go to: ATOL Certificate. is a trading name of Travark Ltd and is registered in England and Wales with registered number 07904796 and VAT No. GB - 154 6453 05 © 2019

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